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Location: Home » F.A.Q » 7. My Intelliswitch doesn't work

Frequently Asked Questions

  1. 7. My Intelliswitch doesn't work

    If Discover Pro or a program on your computer is not responding to your button presses on the Intelliswitch.

    Please try the following:
    • Verify that the Intelliswitch Control Panel is installed by looking for a Red or Blue USB icon in your system tray. If there is no icon with the letters USB then please reinstall the Intelliswitch Control Panel.
    • Toggle the black switch on the side of the intelliswitch and see if the Red USB turns to Blue. If it turns blue then the switch is working. Further, check to see if Discover Pro under Mode is checked when you click on the USB icon.
    • Try taking the battery out of the Intelliswitch and connect it to the computer using the USB cable (without a battery inside the Intelliswitch) see if it the USB Icon turns from Red to Green when you press a switch or toggle the side switch.
    • Check to make sure that the USB Wireless dongle is paired with the Intelliswitch: When you press on the switch the wireless dongle should light up. If it does not please follow the instructions on how to pair it.